Recent Posts

What is odor removal?

5/24/2020 (Permalink)

cigarettes in ash trays Cigarette smells are some of the most harmful odors.

Odor can be caused by many things such as: pet urine, cigarette smells, leftover food, old carpet, the list goes on and on. Odor removal is exactly what it sounds - eliminating foul odors in your home or property. 

Before deodorization you can expect a technician to inspect your home. Technicians are trained to properly identify and locate odors. This is to ensure foul smells are completely removed. A deodorizer is then used to eliminate the smell, it is meant to neutralize the smell.

Smells are typically heightened in humidity. If you have the slightest odor in your home you will most likely identify it during rain showers. High temperatures aid in penetrating smells into surfaces. This is why we recommend having a cool home if you are smelling bad odors.

Some of the most common causes of odor are:

  • Fire or smoke losses
  • Mildew damaged caused by a flood or water loss
  • Pet or wildlife waste
  • Smoke or cigarette stains
  • Spoiled food
  • Air duct contamination
  • Biohazard

When you have identified odor make sure to schedule a deodorization as soon as possible. Odors are also great indicators of other issues within a home. Contact your nearest remediation or cleaning company for an estimate or suggestions.

Five Reasons To Get A Mold Inspection

5/13/2020 (Permalink)

technician inspecting mold Moisture reading to determine humidity within walls.

Mold Inspection vs. General Home Inspection

1. A General Home Inspection is NOT a Mold Inspection

Most general home inspectors are not mold experts, some even avoid mold inspections. Home inspectors have a vast knowledge. But if you have mold in your home a general inspection will not be able to determine the presence of mold.

2. Mold Inspection is Also Moisture Reading

A mold inspection is a good indicator of moisture infiltration within your home. Moisture can be assessed by mold specific tools such as a moisture meter. A moisture meter is placed on the walls of a home to test the humidity of possible water leaks. Water leaks are great indicators of mold soon to be discovered.

3. Mold Remediation and Water Damage Can be Very Expensive

You don’t want to start off paying thousands of dollars on a home you just bought. This is something the property manager should take care of before you purchase a home. Paying for a mold inspection may save you thousands and thousands of dollars. Unfortunately many home insurance companies do not include mold as part of their protection package.

4. Mold can be Undetected by the Human Eye

Not all mold is visible to the human eye. This is why it is important to have mold specific tools to assess the presence of mold. Mold can also be hidden behind walls, and will only be visible when things get out of control.

5. Exposure to Mold may cause health problems

Lastly, mold may cause health effects. Making it all the more important to have a mold inspection.

Make sure to call your local mold inspector before purchasing a home. SERVPRO of San Diego East is open 24/7 ready to serve. Make sure to call (619) 280-2398 if you need assistance.

What if I can’t afford reconstruction right now?

5/7/2020 (Permalink)

technicians preparing for reconstruction Technicians preparing for reconstruction.

What is reconstruction?

Reconstruction is the final step to the remediation process. Reconstruction can be the replacement of drywall, installation of new carpet and sometimes can be the reconstruction of complete rooms in a home or property.

Do I need reconstruction?

Without reconstruction your home or property will have the infrastructure exposed. This can be a safety hazard for small children or if you have guests over. There is also a risk that environmental climate, dust, or small creatures such as termites can weaken the wood or the makeup of your property.  

What to do if I can’t afford reconstruction right now?

You are not required to have reconstruction in your home; although it is highly recommended. Most remediation companies will have you sign a liability form. The liability form is to protect the remediation company because in some cases due to the lack of reconstruction losses may occur. In some cases if you paying out of pocket there are remediation companies that will allow you to create a payment plan; before you sign a liability form speak with the production or office manager first. 

We highly recommend completely reconstruction as this will avoid further damage to your home. Call SERVPRO of San Diego East at (619) 280-2398.

What are my storage options during a property loss?

5/5/2020 (Permalink)

items being put in Mi-Box Items being stored in Mi-Box.

If you have recently endured extensive water or fire loss you may have noticed your items being stored in order to remediate your property. This is not the case for every scenario, move-outs are only necessary if a property has undergone large losses. You have multiple options to choose from: Mi-box, personal property storage, or the remediation company’s warehouse.


The option of storing your items at the remediation company’s warehouse is a great option if you have limited space at your property, typically this would be a property such as an apartment, condo, or shared business space. The con of storing your items in a warehouse is that you won’t have access to all of your belongings until the remediation process is complete. 


Mi-Box is a mobile storage unit. This is a great option if you have limited space at your property. With Mi-Box you have the option to keep the storage unit at your home, stationed in your parking space. The other option is to keep the storage unit at the remediation company’s property. 

Personal location:

Typically most people will choose this option of keeping their personal belongings at their property. This is a great option if you have an empty garage or a storage unit located at your property. The con will be that the spaces used

Remediation companies like SERVPRO of San Diego East are ready to help in even the smallest details.

What is a contents manipulation?

4/27/2020 (Permalink)

SERVPRO of San Diego East crew lifting heavy furniture Production crew loading heavy items.

A content manipulation is either packing or moving back your items after a major loss such as water or fire damage in order to quicken the remediation process.

A pack-out is the moving of customer’s contents to a secured storage location. Here at SERVPRO of San Diego East we have multiple storage options: one being at our warehouse located at 6344 Riverdale St, San Diego, CA, the other is storing with mi-box either at our location or at the customer’s residence, and finally we have the option of storing items in the customer’s garage.

There are certain items that we do not pack-out; these tend to be high value items such as jewelry, family heirlooms, or other items requested by the homeowner. We do not pack-out liquids due to the possibility of spills.

Once remediation is complete we then pack-back your items to their original spots. 

Here is a video that goes into depth of the pack-out process.

SERVPRO of San Diego East is open 24/7 ready to serve. Make sure to call (619) 280-2398 if you need assistance.

Steps We Are Taking to Reduce Risk

4/23/2020 (Permalink)

crew member wearing face mask Crew member staying safe wearing a face mask.

It is important to us that our customers know the steps SERVPRO of San Diego East is taking to reduce the risk of team member exposure to the virus.  These precautionary steps we have taken as a company include:

  • All tools and equipment coming into your property have been cleaned and disinfected.
  • All workers wear personal protective equipment to protect themselves while performing work.
  • We’ve all been provided with training to safely work in contaminated environments.
  • We’ve all been provided with training to identify coronavirus symptoms and carefully monitor ourselves and our co-workers.
  • We have stringent safety and health policies and procedures; and we continually strive to follow and improve our safe work practices.

Overall, we are taking the appropriate measures to ensure we don’t cross contaminate our customers, our co-workers, or our families.  We cannot make any guarantees that the virus could not enter your property, but we can tell you that we have taken every possible measure to protect customers and team members alike.

Whether it is a water loss, fire damage, or a cleaning request, please know that SERVPRO of San Diego East is still here for the entire San Diego East community 24 hours a day, 7 days a week.

What is a Containment During A Water or Fire Damage?

4/21/2020 (Permalink)

A containment setup under the stairs An example of what a containment looks like.

Mitigation companies such as SERVPRO of San Diego East often put containments to control the air quality when mold is present. Other times it is built to contain dust from demolition so it doesn’t enter the rest of the home or property. 

Production technicians build the containments, they measure the air or drywall to ensure the space of is accurate for testing. You are allowed to enter the containments, but we highly suggest no one aside from the specialist enter as they wear suits to avoid health issues.

Containments are made from thick plastic, professional tape, and zippers. The material used is very sturdy and is CDC approved - so you don’t have to worry about substances going into the main area. 

SERVPRO of San Diego East is a company with expertise in water damage and fire damage. If you are looking for an emergency restoration company in San Diego make sure to call (619) 280-2398 we are open 24 hours 7 days a week. We handle all types of emergencies such as: flood damage and restoration, water extraction, rain storms, groundwater, and fire damage repairs.

What to Expect when getting your Carpet Cleaned by SERVPRO of San Diego East

4/20/2020 (Permalink)

baby stepping on carpet Stepping on a carpet should always feel this good.

When you think of carpet cleaning you may not think of it as an emergency, unless you own an expensive carpet or rug. SERVPRO of San Diego East provides services such as carpet or rug cleaning. Some of our technicians specialize in carpet cleaning and have been taught by some of the best carpet cleaners in our industry. 

Things to Expect When Getting Your Carpet Cleaned

There are many different ways to clean carpet; it is dependent on the material the carpet or rug is made of. The fibers are the first thing a technician is going to look at. Make sure to tell your technician which category your carpet is made of: natural fibers, protein fibers, man-made, common synthetic fibers or synthetic fibers. If you are unaware you can look at the list below. This will ensure you get customized carpet cleaning that will lead to better results.

Another thing to expect is the amount of time it takes to have the carpet completely dry. You can expect your carpet to be dry within 6-10 hours. It is best to avoid that area until completely dry.

Natural Fibers: Cotton, Sisal, Jute, Linen

Protein Fibers:Wool, Silk 

Man-Made: Rayon, Acetate 

Synthetic Fibers: Wet Spinning,Dry Spinning, Melt Spinning, Yarn Production 

Common Synthetic Fibers: Nylon, Generations of Nylon Fibers, Polyester, Acrylic and Modacrylic, Olefin (Polypropylene), Triexta

If you are in search of a company to clean your carpets or rugs look no further, SERVPRO of San Diego East is always ready. Make sure to call (619) 280-2398.

Did you know that groundwater is considered a flood?

4/14/2020 (Permalink)

person walking in sewer This is where sewer backup comes from, make sure to call SERVPRO of San Diego East to get all the germs out.

According to insurance companies groundwater is not covered by homeowners insurance but rather considered a flood. Homeowner insurance does not cover damage from water entering from below surfaces of the ground. Some examples of groundwater damage are: sewer water back ups, water that comes heavy rain these may be covered by flood insurance.

San Diego, CA has been in a drought for many years. But as you can tell from the many rain showers of 2019 and 2020 that is no longer the case. Some states in the midwest have a sump pump installed. A sump pump is used to extract water from the basin of the lowest point of a home. Making sure you also include flood insurance will also help you avoid paying out of pocket cost.

SERVPRO of San Diego East is a company with expertise in water damage and fire damage. If you are looking for an emergency restoration company in San Diego make sure to call (619) 280-2398 we are open 24 hours 7 days a week. We handle all types of emergencies such as: flood damage and restoration, water extraction, rain storms, groundwater, and fire damage repairs.

How to Prepare for a Flash Flood Watch

4/8/2020 (Permalink)

water droplets on window during rain Protect your homes from the rain.

For the next couple of days San Diego, CA will be under a flash flood watch. Flash floods happen when large bursts of rain occur. Have you ever thought if there are ways you can prepare for a flash flood watch? The answer is yes!

How to safely prepare for a flash flood watch?

  • Do not swim, walk or drive through flooded areas.
  • During flash floods power outage can be an effect, make sure to have flashlights.
  • Make sure you have an emergency kit.
  • If your home is effected move to the highest points in your home. 

How to prepare your home for a flash flood watch?

  • During flash flood watches make sure to unplug electronics you are not using.
  • Make sure outdoor furniture is covered or put inside.
  • Make sure you documents are sealed and placed somewhere where water can’t get to it.
  • Sometimes barriers are placed in homes that have reoccurring flood damage to stop the water.

SERVPRO of San Diego East is a company with expertise in water damage and fire damage. If you are looking for an emergency restoration company in San Diego make sure to call (619) 280-2398 we are open 24 hours 7 days a week. We handle all types of emergencies such as: flood damage and restoration, water extraction, rain storms, groundwater, and fire damage repairs.