Recent Posts

COVID Cleaning for Commercial Properties

9/14/2020 (Permalink)

SERVPRO technician sanitizing commercial property SERVPRO San Diego East technician sanitizing commercial property.

Many people are hesitant to go into commercial buildings due to being around people who may have been exposed to COVID-19. With this SERVPRO of San Diego East is part of Certified: SERVPRO Cleaned developed by SERVPRO Family Franchise. Certified: SERVPRO Cleaned is a method meant to rid of viral pathogens. This is a 3 C’s step by step program we provide for businesses: Consult, Clean, and Certify. When a commercial business has gone through our program they receive a decal sticker on their window to show their customers are in a disinfected area.


The first step of the C’s is to Consult. Consulting will determine the level of disinfecting needed for the building. Other forms of cleaning customization we consider is the size of the building, how many people are actively in the building, and the nature of the business. For example a warehouse cleaning program will look significantly different than that of a restaurant or shopping center.


The second step is Clean. The cleaning process will take measures such as: People, Process, and Product. Our technicians are prepared and equipped to not breathe the air in your facility along with spreading any pathogens. SERVPRO of San Diego East technicians have been trained to dispose of their PPE appropriately. Based on the level of contamination it may be required to perform various cleanings, this will ensure confirmed COVID-19 pathogens have been exterminated. All SERVPRO franchises are using CDC certified products to ensure elimination of viral pathogens.


The third and final step is to Certify. In order for your customers to feel safe in your building we will put a sticker decal that shows the cleaning and sanitization process that was taken at your business.

Create a safe environment and give your customers one less thing to think about. Give us a call at (619) 280-2377 to go through our 3 C’s Certified: SERVPRO Cleaned program.

How are we keeping you safe during COVID-19?

8/6/2020 (Permalink)

yellow suit covid Our employee disinfecting a motel during COVID-19.

SERVPRO of San Diego East is not only upholding CDC recommendations, but as well as upholding our family franchise standards. We are making sure to keep our equipment cleaned, and daily check the health of our employees. Since SERVPRO of San Diego East is a company that services residents and commercial businesses it is important for us to place high standard measures in order to keep our customers safe.

Typically the most frequently used equipment is the air scrubber and the dehumidifier. The equipment is brought into a home or commercial property during a water or fire loss. We are making sure to clean and disinfect every equipment before leaving our facilities as well as before entering back into our facilities. We know how important it is for our customers to make sure everything we bring into their properties is disinfected.

Another way we are making sure to keep our customers safe is by checking in daily with our employees. Every morning we are taking the temperature of our employees to make sure they are not sick. We are asking our employees who are under the weather to not come into work. We highly encourage our employees who are not feeling well to take a test before coming back to work. Regardless we are pleased to say that so far none of our employees have had COVID-19 and are remaining safe distances.

SERVPRO of San Diego East is happy to serve you in this time and are glad and blessed to still be serving the community of San Diego. For enquiries please call (619) 280-2377.

Mitigation and Containment at Jersey Mikes

8/6/2020 (Permalink)

tech samson Our Tech, Samson, prepping for some demo!

When this Jersey Mike's began to see water pour in from their neighboring business. They knew exactly who to call. 

The dentist next door had a fire sprinkler go off for an hour before anyone noticed, and by then it was too late!

Upon arrival, our technicians began to calm the employees and the owner of the Jersey Mike's and explain to them what was going to proceed. Jersey Mike's has endured a water leak had occurred; the drying process needed to occur immediately before further damage.

Within a few hours a large percentage of the damage was mitigated, and our technicians began the process known as containment. They started by ensuring that all chairs and tables where covered, so no unwanted debris would be found laying around.

SERVPRO of San Diego East was there just in time so no further damage was caused and now the Jersey Mikes and jump back into business! 

Things to consider if you own a commercial property and need water restoration services

7/6/2020 (Permalink)

standing water Flood or standing water caused by a natural disaster. Image captured by Jonathan Ford.

There are many reasons you might be calling a water remediation company. It might be because of a flood, heavy rain, broken pipes, or possibly water from putting out a fire. These are some scenarios that may occur and you should really consider dialing a water restoration company like SERVPRO of San Diego East immediately. But of course there are some things you should consider way before a water damage has occurred at your commercial establishment.

Water Loss Levels 

Here are some things to consider in order to find the right remediation company. First determine the levels of water damage that has occurred at your property. Is the water level inches above the ground? Have you spotted mold? Has the water been present at your property for more than 4 hours? If you answered yes to more than two questions you should consider hiring a restoration company that handles both reconstruction and water extraction.

How much time do you have to lose?

Other factors to consider is time. Not many business owners can afford to have their businesses shut down for an extensive amount of time. It is important to call a remediation company that has a reputation for getting projects completed quickly and correctly. It will also be beneficial to speak to the project manager of your timeline, this way they are able to prioritize your property. You may also want to ask for an estimated timeline that highlights milestones of the main processes being made to your commercial property. Having a timeline will help you better prepare and position yourself for a “Grand Opening.”

Who is your commercial insurance?

A major factor that will heavily influence the decision is the type of property insurance you have. It’s important to know what damages your insurance company covers and what remediation companies they recommend. Insurance companies typically have the best idea in who to hire for a job. Insurance representatives have worked with many remediation companies and have a good idea on which ones will provide the best services.

Standing water will destroy your structure

Even though it is great to be prepared and have a list of companies to call during an emergency; know that having water rested on your property can lead to severe structure damage. It is highly recommend to have the water your property has consumed extracted immediately. If you are not pleased with the initial company you can then hire another one. 

If you are locally in San Diego, CA we provide remediation services in and around neighborhoods such as: Santee, Grossmont, San CarlosDel Cerro, Allied Gardens, Grantville, College West, College East, Lake Murray. Make sure to call SERVPRO of San Diego East for your next remediation loss. Call us at (619) 280-2377.

Vinyl Flooring Water Damage San Diego

6/2/2020 (Permalink)

warped laminate from flooding This is the damage water causes to vinyl flooring if overlooked.

Many homes have vinyl flooring, which are great for resisting water. Vinyl flooring is not completely free of water damage, if the water saturates the vinyl for an extended amount of time it will be ruined and must be replaced. 

Vinyl is not free of mold. It is necessary for vinyl to be dried by fans and dehumidifiers when water has been present for an extensive amount of time. When vinyl flooring has dried many cracks may have formed, this is due to the high temperature from the equipment. When vinyl flooring has been cracked it is best to throw it away and completely remediate the flooring.

The most common causes of vinyl flooring are:

  • Laying vinyl on wet concrete slab not thoroughly cured
  • Moisture from ground water
  • Dishwasher leaks
  • Washing machine overflows
  • Toilet back up or plumbing failure
  • Flooding, mold, mildew and bacteria
  • Excessive moisture in crawlspace

Before you completely renovate your home make sure to call a remediation company, many times people are unaware that many aspects of their home are salvageable. 

Odor Removal San Diego

5/24/2020 (Permalink)

cigarettes in ash trays Cigarette smells are some of the most harmful odors.

What is odor removal?

Odor can be caused by many things such as: pet urine, cigarette smells, leftover food, old carpet, the list goes on and on. Odor removal is exactly what it sounds - eliminating foul odors in your home or property. 

Before deodorization you can expect a technician to inspect your home. Technicians are trained to properly identify and locate odors. This is to ensure foul smells are completely removed. A deodorizer is then used to eliminate the smell, it is meant to neutralize the smell.

Smells are typically heightened in humidity. If you have the slightest odor in your home you will most likely identify it during rain showers. High temperatures aid in penetrating smells into surfaces. This is why we recommend having a cool home if you are smelling bad odors.

Some of the most common causes of odor are:

  • Fire or smoke losses
  • Mildew damaged caused by a flood or water loss
  • Pet or wildlife waste
  • Smoke or cigarette stains
  • Spoiled food
  • Air duct contamination
  • Biohazard

When you have identified odor make sure to schedule a deodorization as soon as possible. Odors are also great indicators of other issues within a home. Contact your nearest remediation or cleaning company for an estimate or suggestions.

To learn more about our processes visit our Odor Removal and Deodorization page.

Five Reasons To Get A Mold Inspection

5/13/2020 (Permalink)

technician inspecting mold Moisture reading to determine humidity within walls.

Mold Inspection vs. General Home Inspection

1. A General Home Inspection is NOT a Mold Inspection

Most general home inspectors are not mold experts, some even avoid mold inspections. Home inspectors have a vast knowledge. But if you have mold in your home a general inspection will not be able to determine the presence of mold.

2. Mold Inspection is Also Moisture Reading

A mold inspection is a good indicator of moisture infiltration within your home. Moisture can be assessed by mold specific tools such as a moisture meter. A moisture meter is placed on the walls of a home to test the humidity of possible water leaks. Water leaks are great indicators of mold soon to be discovered.

3. Mold Remediation and Water Damage Can be Very Expensive

You don’t want to start off paying thousands of dollars on a home you just bought. This is something the property manager should take care of before you purchase a home. Paying for a mold inspection may save you thousands and thousands of dollars. Unfortunately many home insurance companies do not include mold as part of their protection package.

4. Mold can be Undetected by the Human Eye

Not all mold is visible to the human eye. This is why it is important to have mold specific tools to assess the presence of mold. Mold can also be hidden behind walls, and will only be visible when things get out of control.

5. Exposure to Mold may cause health problems

Lastly, mold may cause health effects. Making it all the more important to have a mold inspection.

Make sure to call your local mold inspector before purchasing a home. SERVPRO of San Diego East is open 24/7 ready to serve. Make sure to call (619) 280-2398 if you need assistance.

What if I can’t afford reconstruction right now?

5/7/2020 (Permalink)

technicians preparing for reconstruction Technicians preparing for reconstruction.

What is reconstruction?

Reconstruction is the final step to the remediation process. Reconstruction can be the replacement of drywall, installation of new carpet and sometimes can be the reconstruction of complete rooms in a home or property.

Do I need reconstruction?

Without reconstruction your home or property will have the infrastructure exposed. This can be a safety hazard for small children or if you have guests over. There is also a risk that environmental climate, dust, or small creatures such as termites can weaken the wood or the makeup of your property.  

What to do if I can’t afford reconstruction right now?

You are not required to have reconstruction in your home; although it is highly recommended. Most remediation companies will have you sign a liability form. The liability form is to protect the remediation company because in some cases due to the lack of reconstruction losses may occur. In some cases if you paying out of pocket there are remediation companies that will allow you to create a payment plan; before you sign a liability form speak with the production or office manager first. 

We highly recommend completely reconstruction as this will avoid further damage to your home. Call SERVPRO of San Diego East at (619) 280-2398.

What are my storage options during a property loss?

5/5/2020 (Permalink)

items being put in Mi-Box Items being stored in Mi-Box.

If you have recently endured extensive water or fire loss you may have noticed your items being stored in order to remediate your property. This is not the case for every scenario, move-outs are only necessary if a property has undergone large losses. You have multiple options to choose from: Mi-box, personal property storage, or the remediation company’s warehouse.


The option of storing your items at the remediation company’s warehouse is a great option if you have limited space at your property, typically this would be a property such as an apartment, condo, or shared business space. The con of storing your items in a warehouse is that you won’t have access to all of your belongings until the remediation process is complete. 


Mi-Box is a mobile storage unit. This is a great option if you have limited space at your property. With Mi-Box you have the option to keep the storage unit at your home, stationed in your parking space. The other option is to keep the storage unit at the remediation company’s property. 

Personal location:

Typically most people will choose this option of keeping their personal belongings at their property. This is a great option if you have an empty garage or a storage unit located at your property. The con will be that the spaces used

Remediation companies like SERVPRO of San Diego East are ready to help in even the smallest details.

What is a contents manipulation?

4/27/2020 (Permalink)

SERVPRO of San Diego East crew lifting heavy furniture Production crew loading heavy items.

A content manipulation is either packing or moving back your items after a major loss such as water or fire damage in order to quicken the remediation process.

A pack-out is the moving of customer’s contents to a secured storage location. Here at SERVPRO of San Diego East we have multiple storage options: one being at our warehouse located at 6344 Riverdale St, San Diego, CA, the other is storing with mi-box either at our location or at the customer’s residence, and finally we have the option of storing items in the customer’s garage.

There are certain items that we do not pack-out; these tend to be high value items such as jewelry, family heirlooms, or other items requested by the homeowner. We do not pack-out liquids due to the possibility of spills.

Once remediation is complete we then pack-back your items to their original spots. 

Here is a video that goes into depth of the pack-out process.

SERVPRO of San Diego East is open 24/7 ready to serve. Make sure to call (619) 280-2398 if you need assistance.