Recent Posts

Water Damage Repair and Restoration: Inspection and Damage Assessment

1/22/2020 (Permalink)

Man monitoring moisture. Monitoring how far moisture has spread.

There are six steps that SERVPRO of San Diego East takes in order to restore water damage loss. The steps are: emergency contact, inspection and damage assessment, water removal or water extraction, drying and dehumidification, cleaning and repair, and finally restoration. Today we are going to focus on the second step.

The second step of water damage restoration is inspection and damage assessment. This is when SERVPRO of San Diego East goes to your home and begins to inspect your home or property. At this point the crew establishes a plan.

The SERVPRO of San Diego East crew will check for the source of water, and will be stopped before beginning the third step. Main things are to stop the source and check for contaminated water.

Once the source of water has been determined the next step is to identify the water category. Water categories are important because this will determine the contamination levels and how the restoration process will be executed.

  • Category 1: Clean Water
  • Category 2: Gray Water
  • Category 3: Black Water

*To learn more about categories or water go to this page.

Then we inspect the extent of damage and how far the moisture has spread. This is also when we test your home or property checked for asbestos. One of our last processes if necessary is to pack out a home or property if your items are in danger of further damage. Go here to learn about our packing out process.

Water Damage Repair and Restoration: Emergency Contact

1/21/2020 (Permalink)

Man extracting water from floor Team member extracting water from property.

There are six steps that SERVPRO of San Diego East takes in order to restore water damage loss. The steps are: emergency contact, inspection and damage assessment, water removal or water extraction, drying and dehumidification, cleaning and repair, and finally restoration. For this next week we will be focusing on these steps. Lets dive into the first step.

The first step of water damage restoration is emergency contact. As you may know SERVPRO of San Diego East is a 24 hour 7 days a week business. We are dedicated in water emergencies. It’s extremely important to call as soon as you see water damage, allowing water to sit in your home can increase damage; increase in damage also means increase in cost. 

Once you have called typically the SERVPRO representative will walk you through steps to follow in order to decrease the water flow. The representative will ask you various questions regarding your water damage emergency. This is to ensure the proper service and equipment are going to be used. 

Here is a list of questions to expect:

  • Your name and contact information
  • Your property or home insurance information
  • The street address of where the water damage emergency occurred
  • The time of flooding or water damage
  • The cause of water damage
  • And if there is electricity available

SERVPRO of San Diego East handles are sorts of emergencies related to restoration. If you need help make sure to call (619) 280-2377.

The Effects of Water Damage in your Home

1/15/2020 (Permalink)

Flood in living room. Flood in living room.

Anyone who has had water damage in their home knows the hassle of it. Fans are running at all times, people going in and out of your home - not a fun process. Water damage repair services can also be very expensive sometimes even going up to thousands of dollars. Water damage also increases mold.

Causes of Water Damage

As stated in our previous post. There are multiple causes of water damage. Leaky dishwashers, clogged toilets, broken pipes, broken dishwasher hoses, overflowing washing machines, leaky roofs, plumbing leaks, foundation cracks and many other circumstances. Too much of water can cause the structure of the home weaken. This will require restoration and repairs.

Water Damage Restoration Process

The water restoration process depends on the category of water involved. Category one water is the least harmful form of damage. Category two is slightly contaminated and category three is extremely contaminated and is also known as “black water.”

Here is a great article going in depth of each section.

Call SERVPRO of San Diego East for water damage restoration services. (619) 280-2377

What is considered a commercial or home emergency?

1/14/2020 (Permalink)

Pipeline under sink bursting. Pipeline under sink bursting.

Many of you know that SERVPRO of San Diego East is part of the SERVPRO Family Franchise. The SERVPRO Family Franchise specializes in emergency restoration. So when disaster strikes your property - whether residential, commercial, fire, or water damage you can call your nearest SERVPRO to come to the rescue. But, what exactly is considered an emergency?

Here are some possible emergency scenarios related to water, fire, and other miscellaneous events:


  • When a water has flooded your home. 
  • Water pipes bursting in your home.
  • Sewage backup.

Natural Disaster

  • Storms will also cause flooding in your home.
  • Hurricanes
  • Wildfires


  • Kitchen fires in property whether a home, residential, 
  • Chimney fires in the living room
  • Accidents always happen

These are all examples of possible emergencies, but are not limited. SERVPRO of San Diego East handles are sorts of emergencies related to restoration. If you need help make sure to call (619) 280-2377.

Rain the Greatest Indicator of Infrastructure

1/8/2020 (Permalink)

Standing water in homeowner's living room. Standing water in homeowner's living room.

San Diego, CA has been experiencing a lot of rain. Rain is a great indicator of quality of construction to buildings and homes. Rain comes with a flood of emotions as well as water damage. 

Some possible losses consist of:

  • Flood in your home.
  • Ground water entering your home or property through the ground.
  • Roof leaks.
  • Sewage backup.
  • Pipes bursting.

When such losses occur it is important to take action immediately. Water damage may not seem hazardous, but it can cause mold and make the infrastructure of your property or home fragile. It can lead to drywall softening and collapsing that could either damage your valuables or put yourself and those around you at risk. 

If you are experiencing any losses make sure to call SERVPRO of San Diego East at (619) 280-2377.

What is Water Damage?

1/2/2020 (Permalink)

Water Damage SERVPRO of San Diego East Category 1 flood in a home.

Water damage can come from various events. Water may enter a structure from broken water pipes, leaking water heaters, washing machine overflow, roof leaks, fire-fighting efforts during a fire, sump pump failure, flooding, sewer backups, and many other sources. If the water is from a clean source, such as a broken water pipe, restoration of materials is much more likely. Water damage is also handled in different ways depending on the category.

Categories are terms SERVPRO of San Diego East uses to appropriately mark what processes need to occur during remediation. The categories are classified in three groups. Category 1, 2, and 3. 

Category 1: is water damage that is not contaminated. Some examples of category 1 is a pipe bursting, overflowing sinks, or defective appliances, and natural disasters. Toilet water can be considered category 1 if no chemicals are in the water and does not contain human waste.

Category 2: is water damage that carries waste products such as chemical, but does not contain human waste. Some examples are overflowing washing machine, dishwasher leaks from dish waste. Other examples would be water from aquariums or waterbeds.

Category 3: is water damage that is unsanitary it is also known as black water. This water most likely contains human waste. Some examples are sewage back-ups. 

Please make sure you call SERVPRO of San Diego East if you have any water damage.

For more information go to: Water Damage

What is the drying process?

12/31/2019 (Permalink)

Extreme water damage in commercial business hired by SERVPRO of San Diego East Extreme water loss in commercial business.

As some you may know SERVPRO of San Diego East is part of the SERVPRO Franchise. There are specific processes we follow as we believe this is the best method in accomplishing water loss. Here at SERVPRO of San Diego East we use state-of-the-art water removal equipment along with a drying process catered to best fit your home. So what exactly does the drying process look like? Here are a couple things to expect when water damage has struck your home.

The drying process begins with inspection of loss and source of water entry. Our goal is to stop water flow immediately to prevent additional water damage. Once the source of water has been established we begin moisture mapping. Moisture mapping is how SERVPRO keeps track of damp areas within your home. We keep track of this throughout the whole process. Then we bring in equipment to dry the moisture after a few days the damaged areas should be all dried up.

For more information go to: Drying and Dehumidification

Call SERVPRO of San Diego East at (619) 280-2377 for any of your water damage losses.

Managing A Property Before and During Water and Fire Loss

12/4/2019 (Permalink)

Property manger making phone calls to get things sorted. Property manger making decisions for facilities.

There has been abundant amounts of rain in San Diego, CA. The storm keeps on coming. Property managers and owners have a lot of decisions to make during this time. Tenants are heavily relying on property managers to make decisions for them. It can be very stressful having to adapt to tenants needs and desires.

Here are a couple things to be mindful of before water or fire damage:

  • Making sure your tenant purchases renters insurance.
  • Establishing the future needs of each tenant.
  • Having a list of different services when casualties hit.
  • When writing contracts make sure to add what you cover and do not cover during storms, or water and fire loss.
  • Making sure you keep the tenants informed of the restoration process.

Here are a couple things to be mindful after water or fire damage:

  • Call SERVPRO of San Diego East immediately to establish cause of loss.
  • Making sure you let all tenants know the occurrence at your facility.
  • Find out whether tenants will need to be temporarily moved out.
  • Making sure you have comfortable living or working spaces for things that have been lost such as: running heater, AC, or water.

If you are experiencing such losses please don’t hesitate to call your local SERVPRO or SERVPRO of San Diego East. We are best reached at (619) 280-2377.

Holiday Bliss or Holiday Stress

12/2/2019 (Permalink)

Lady surrounded by gifts ready to fall asleep. How to avoid stress during the holidays.

Holiday disasters are prone to happen during the end of the year. There’s Thanksgiving, Black Friday, Christmas and finally New Years. That is a handful of shopping, cooking, and driving around. The amount of stress high rockets during the holidays. Here are somethings to be mindful about during the holidays.

The Danger Zone

These are areas in your home that are at high risk during the heavy holiday seasons.

  • The Kitchen: the kitchen is being used a lot due to holiday cooking.
  • The Fireplace: the fireplace is the warmest spot in the home, and it simply brings out the holiday spirit.
  • Christmas Lights: whether the lights are outside or on your Christmas tree - it is a must during the season.

Holiday Disasters

Every home has holiday disaster stories - some have even made it on national news. Here are a few examples.

  • Christmas tree catching on fire due to electricity failures.
  • Frying oil causing fire in kitchen.
  • The fireplace spreading into the living room.

How to Be Safe

Most holiday disasters can be easily avoided. Try some of these tips to avoid stress and danger.

  • To Do Lists: to do lists are crucial for the holidays. It will help you focus on starting and finishing one task at a time rather than dividing your attention on multiple tasks.
  • Rest: make sure you are having adequate amount of sleep. Sleep deprivation is the cause of many accidents. When you are not rested you make A LOT of mistakes. Get sleep.
  • Food: since you are so busy during the holidays it’s real easy to eat fast food. Food can affect your mood, make sure you are getting clean food in. And of course being cautious of portion sizing.
  • Exercise: exercise is a great way to look good. But most importantly it helps relieve stress.
  • Routine: same as the to do list, make sure you have a routine set when your doing to do lists.

If holiday disasters occur in your home. Make sure to call SERVPRO of San Diego East to come to the rescue.

The Right Way to Prepare for the Rain

11/21/2019 (Permalink)

Rain storm. Roof leaking from rain storm.

There has been a lot of rain in San Diego, CA these past couple of days. SERVPRO of San Diego East has worked on multiple projects that were due to the surplus of rain. We had several people call us in the late of night due to leaks caused by the rain. Sometimes these leaks are unavoidable, but we want to prep you for the next storm.  

There are various forms on getting prepared for the rainy weather. Here are some tips to avoid rain damage. 


  • Plant shade trees or palm trees at least 20 feet away from your home. 
  • If you have gutters, make sure they are clean. 
  • Ensure there are no leaks on your roof, I will add an article below with specifics. 
  • Check for damage on your resident housing and repair if needed. 
  • Weatherstrip windows and doors when you are aware of rain forecast. 
  • Have your trees trimmed. 

  How to Find & Repair Roof